Application Support Engineer L2

Responsibilities

• Provide support on critical applications in the company.
• Definition, execution, and maintenance using server-side scripting engines.
• Gather and analyse application logs and performance metrics and work with team members to troubleshoot and debug application issues.
• Identify process improvements for support-related functions and other processes such as testing strategy.
• Identify and implement improvements to application logging, reporting, and monitoring.
• Participate in post-mortem discussions around software-related production incidents and communicate about technical issues and resolutions.
• Work with 3rd party vendors as needed on vendor-related support requests and issues.

Requirements

• Knowledge of system administration on: (UNIX, Windows, Linux Operating System).
• At least 2 to 3 years of work experience in a business applications support role will be an added advantage.
• Working knowledge of database programming, including: (PSQL, TSQL).
• Database programming knowledge will be an added advantage.
• Good knowledge in system integration and standards.
• Good proven ability to be flexible and work hard, both independently and in a team environment, in a high-pressure on-call environment with changing priorities.

Qualifications

• Bachelor’s degree in: (Information Technology, Computer Science, Electronics, Or another technology-related field)

Skills