Customer Experience Executive (Arusha)

Responsibilities

• Building relationships with existing customers in order to pro-actively anticipate and address future customer needs and identify sales opportunities.
• · Cross-sell appropriate customer needs related products face to face
• · Undertake customer servicing initiatives/requirements for face-to-face customers to pre-determined service standards
• · Complete follow-up paperwork and undertake administration activities to ensure effective, efficient, and compliant operation of the branch.
• . Assist customers in completion of Bank stationary, forms etc.
• · Introduce customers to appropriate product/segment specialists
• · Undertake in-branch marketing, special campaigns, promotions etc.
• . Maintain statistics and monitor progress of target reporting
• · Ensure customer on boarding process is adhered to as per the procedure.
• · Delivering an individual assigned financial target on local business
• . Maintain statistics and monitor progress of target reporting.
• . Provide cover for Branch Operations Manager/ Branch Operations Team Leader.
• · Provide honest, direct and constructive feedback to others.
• · Deputize for Branch Ops manager/Team leader if required.
• . In the event of major issues in the business unit, act as crisis coordinator and allocate tasks to the crisis teams.

Qualifications

• Certificate, Degree, Diploma, Secondary Education, Vocational Technical
• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Skills