Salary
Not Disclosed
Deadline
04 Oct 2026
Posted
30 Sep 2026
Location
Zanzibar
Job Description
To drive and deliver exceptional operations business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigor excellence in branches with up to 25 staff members or branches with single customer categories. · To ensure robustness of controls in branches by performing controls activities as required · To provide branch Customer Service and resolve customer complaints.
Responsibilities
- . Building relationships with existing customers in order to pro-actively anticipate and address future customer needs and identify sales opportunities.
- · Cross-sell appropriate customer needs related products face to face
- · Undertake customer servicing initiatives/requirements for face-to-face customers to pre-determined service standards
- · Complete follow-up paperwork and undertake administration activities to ensure effective, efficient, and compliant operation of the branch.
- · Assist customers in completion of Bank stationary, forms etc.
- . Maintain statistics and monitor progress of target reporting.
- . Where customers request to deal directly with the branch manager, the branch manager takes ownership of the query/complaint resolution process.
- . Systems administration (user maintenance)
- . Provide cover for Branch Operations Manager/ Branch Operations Team Leader.
- . Provide honest, direct and constructive feedback to others.
Qualifications
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
- Certificate, Degree, Diploma, Secondary Education, Vocational / Technical
Skills
.People Management
·Communication and Presentation
Business Management
Performance Management
Resource Management
Cultural and Change Management
Planning
PC Skills
· Brand and Leadership Development
· Performance Management
· Team building
· DC&G
· Recruitment Skills
· PD Team Leader
· Sales management
· Time Management
Location