Salary
Not disclosed
Deadline
13 Oct 2026
Posted
30 Sep 2026
Location
Mwanza
Job Description
Standard Bank Tanzania is seeking a Customer Service Consultant to provide professional and efficient customer support, handle banking enquiries, promote banking products and digital solutions, maintain accurate customer information, and support the branch in delivering excellent service and operational efficiency.
Additional Information:
Hiring Location: Mwanza Career Level: Middle Qualification: Bachelor’s Degree Experience: 2 Years Quantity: 1 Person Gender: Both Job ID: 80411010A-0001
Responsibilities
- To provide exceptional customer service by assisting clients with their banking needs in a professional, friendly, and efficient manner.
- To resolve general banking queries, promote banking products and services, and ensure a seamless branch experience.
- To capture and update customer information, promote digital banking solutions and support the branch in achieving service excellence and operational efficiency.
Requirements
- Banking Process & Procedures
- Client Servicing,
- Customer Reception and Channelling,
- Customer Understanding (Consumer Banking),
- Processing,
- Product Knowledge (Consumer Banking)
Qualifications
- Bachelor Degree,
- 1 years’ experience in a customer-facing role, preferably in financial services,
- Knowledge of banking products, systems, digital platforms and regulatory requirements.
Skills
Collaboration Skills
Communication Skills
Computer Skills
Customer Service Skills
Location