Head Digital & Transaction Banking

Responsibilities

• Articulate winning market strategies across Consumer, Commercial, and Corporate banking segments.
• Identify emerging market opportunities and proactive solutions to meet evolving customer transaction needs.
• Collaborate with Branch Managers to drive retail e-Product penetration across Mass Market, Mass Affluent, and SME clients.
• Partner with Relationship Managers to cross-sell corporate transaction solutions to institutions, local corporates, and public sector entities.
• Lead the acquisition and deployment of Point of Sale (PoS) terminals, Web collections, and corporate platforms.
• Analyze product performance metrics, disseminate regular performance reports, and implement turnaround strategies for underperforming segments.
• Engage internal segment heads to drive product budgets, monitor campaigns, ensure compliance, and boost performance.
• Provide strategic direction to marketing teams for the smooth rollout of new digital initiatives and sustainment of existing products.

Requirements

• Achieve approved Transaction Banking Profit Before Tax (PBT) targets.
• Expansion of new customer account volume and overall transaction value/volume.
• Target digital product sales and total revenue realization.
• e-Products penetration ratio among Personal Banking customers.
• Revenue generated from corporate deployments (Payments, UPay, Pay Manager, Bank Collect Solutions).
• Total count of active POS terminals deployed and signed Web Collection mandates

Qualifications

• Education: Bachelor’s Degree in Banking, Finance, Business Administration, Information Technology, or a related field.
• Work Experience: Minimum of 2 years of relevant hands-on experience in Digital Banking, Transaction Banking, E-Business, or Financial Technology within the banking or fintech sector.
• Target Segments: Experience handling Both male and female candidates are encouraged to apply.
• Core Competencies: Strong strategic planning capabilities, deep knowledge of digital payment ecosystems, merchant acquisition, agency banking, and public/corporate collections.

Skills