Salary
Not disclosed
Deadline
03 Oct 2026
Posted
29 Sep 2026
Location
Dar es Salaam
Job Description
Locations: Dar es Salaam Branch and YWCA HQ
Reference Number: Not specified
YWCA Tanzania is seeking two dedicated and experienced Hostel Matrons to ajira assist in managing hostel operations, ensuring the safety, cleanliness, and excellent resident relations at our Dar es Salaam Branch and HQ locations.
Responsibilities
- Answer inquiries, allocate rooms, maintain resident logs, and update communication platforms.
- Ensure a safe, clean, and welcoming environment for all residents.
- Oversee daily routines, monitor the health and social wellbeing of residents, and promote YWCA membership through them.
- Ensure the safety and discipline of hostel residents by monitoring security, enforcing hostel rules, managing visitors, and overseeing general ajira security.
- Supervise cleanliness, report any damages, and ensure consistent availability of water and utilities.
- Collect bank slips for payments, maintain accurate records, assist with budgeting, and ensure compliance with organizational policies.
- Conduct market research and support resident welfare initiatives.
- Be available 24/7 during shifts (standby duties) and assist with other assigned tasks as needed.
Qualifications
- Advanced secondary education (A Level or equivalent) or any relevant diploma in ajira Education, Theology, or a minimum of 2 years’ experience in similar roles.
Skills
Excellent written skills in both English and Swahili
with meticulous attention to detail.
Effective communication skills for interacting with staff
visitors
and residents.
Strong computer skills
including typing proficiency
experience with data systems
and general internet usage.
Good abilities in planning
reporting
and time management.
Demonstrated ajira problem-solving skills for quick and accurate resolution of issues.
Ability to maintain a respectful and professional demeanor in guest service
upholding confidentiality and integrity.
Proven ability to manage safety
cleanliness
and resident welfare effectively.
A strong team player with excellent organizational skills.
Location