Manager – Information Technology & Digital Solutions

Responsibilities

• Software Development & QA Oversight: Oversee any in-house development/customization work and third-party development, ensuring proper testing, quality assurance and documentation standards are followed.
• Proactively identify opportunities to improve processes, systems and controls, and keep abreast of emerging technologies relevant to the insurance industry.
• User Support & Training: Ensure effective IT helpdesk/support service levels for staff, agents and brokers, and oversee user training and change-management activities for new systems and digital tools.
• MIS & Data Analytics: Oversee the production of accurate, timely management information and analytics to support business decision-making across departments.
• Digital Transformation Program Management: Own the end-to-end governance of the digital transformation program tracking milestones, risks, dependencies and benefits realization across all IT and digital initiatives.
• Education including specialized training and experience:

Requirements

• Strong strategic thinking and the ability to translate business needs into a technology roadmap.
• Results-oriented, self-motivated and driven, with a proven performance track record.
• High level of innovation
• Strong analytical, problem-solving and decision-making skills.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, or a closely related field.
• Certifications are an added advantage.
• Minimum 5–7 years of experience in end-to-end management of the IT function, IT project management, software development, systems architecture, or IT infrastructure, preferably within the Insurance, Banking, or FinTech sectors.
• Proven track record of managing or heavily participating in the migration/implementation of core financial or insurance administration systems.

Skills