Salary
Not Disclosed
Deadline
08 Oct 2026
Posted
02 Oct 2026
Location
The National Bank of Commerce
Job Description
Key responsibilities for this role will be on research & development, economic intelligence and forecast, market dynamics, consumer behaviour, time to market, products efficiency, and process optimization.
This role will drive NBC Bank’s research and development agenda by providing deep market insights, monitoring economics & competitive dynamics, understanding customer insights & behaviour, and identifying emerging trends that influence product design, operational efficiency, and strategic decision-making.
Responsibilities
- Lead end to end market intelligence, including industry scanning, competitive analysis, regulatory trends, and macroeconomic monitoring.
- Conduct research on consumer behaviours, customer needs, and emerging market expectations.
- Identify strategic opportunities, threats, and unmet customer needs to inform business strategy.
- Produce insights and reports that support senior leadership decision making.
- Evaluate external trends such as fintech innovations, payments evolution, digital banking practices, and global banking benchmarks.
- Drive NBC’s Research and Development agenda by exploring new technologies, business models, and product opportunities.
- Partner with product teams to validate ideas using market research, customer insights, and competitive benchmarking.
- Develop business cases, concept notes, and feasibility assessments for new product or process initiatives.
- Conduct customer segmentation, journey analysis, and experience research to uncover friction points and improvement opportunities.
- Develop customer personas, needs analysis, and behavioural insights to influence product roadmaps.
- Lead transformation initiatives that simplify processes, reduce operational inefficiencies, and improve turnaround times.
- Apply different methodologies to propose lightweight, efficient, customer-centric processes that improve TAT and overall business output.
Qualifications
- Bachelor`s Degrees and Advanced Diplomas - Business, Commerce and Management Studies, Digital familiarity (Meets some of the requirements and would need further development), Experience in a similar environment at junior specialist level, Management information systems (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development), Personal mastery (Meets all of the requirements), Reasoning (Meets all of the requirements)
Location