Operations Manager Online Casino & Betting

Job Description

We are looking for an experienced and hands-on Operations Manager to help establish and manage our Tanzania operations.

Responsibilities

• Support the operational setup and launch of the company’s Tanzania business.
• Manage the day-to-day performance of online casino, betting and related digital gaming products within the company’s licensed scope.
• Develop local operating procedures, reporting structures, escalation processes and internal controls.
• Monitor platform performance, player journeys, deposits, withdrawals and operational incidents.
• Coordinate with mobile-money providers, banks and payment-service providers to maintain reliable payment and reconciliation processes.
• Work with Product and Technology teams on localisation, user testing and improvements to registration, verification, deposit, gameplay and withdrawal journeys.
• Coordinate with Customer Service to resolve player complaints and recurring product or payment issues.
• Work with Compliance to implement KYC, AML, responsible gaming and player-protection requirements.
• Monitor suspicious activity, bonus abuse, payment fraud and other operational risks, escalating cases when necessary.
• Analyse competitors, local player behaviour, promotions, products and payment methods.

Requirements

• Experience managing online products

Qualifications

• Bachelor’s degree in Business Administration, Operations, Management, Finance, Technology or a related field.
• At least five years of relevant operations experience.
• Direct experience with a licensed betting, online casino or iGaming operator in Tanzania or East Africa is strongly preferred.
• Experience managing online products