Performance Metrics Officer

Responsibilities

• Support the Performance Metrics Coordinator in ensuring timely and high-quality reporting by the frontline team on key metrics around program implementation status across all program locations.
• Coordinate with frontline teams to ensure timely completion of monitoring responsibilities, including proactive follow-up with staff and their supervisors when data is missing or submitted inaccurately.
• Ensure production of timely and accurate Monitoring data through daily data tracking and data cleaning.
• Support Performance Metrics Coordinator to conduct regular training on monitoring tools and systems, and ensure that monitoring tools and systems are properly tested before rollout.
• Support Performance Metrics Coordinator by ensuring frontline team is aware of any changes to existing monitoring tools or introduction of new tools; support frontline team in addressing any issues around the use of monitoring tools or escalate to coordinator if necessary.
• Conduct regular performance metrics field visits to support frontline teams and ensure that they are using monitoring tools effectively.
• Support on all performance metrics printing and procurement to ensure timely delivery and high quality of performance metrics materials.
• Support on data collection for miscellaneous projects, both within and outside the performance metrics department, as needed.
• Serve as a resource person for frontline teams on performance metrics, responding to day-to-day technical questions on tools, forms, and reporting procedures.
• Performance Metrics System Maintenance (20%)
• Support Performance Metrics coordinator to maintain up-to-date monitoring tools, reflecting any changes to program design or KPIs and feedback from field visits on what works in practice.
• Support the maintenance of the reporting system on SurveyCTO, Google forms,Textit, etc.
• Ensure the logistics database is up-to-date.
• Data analysis and reporting (20%)
• Apply Performance metrics principles and best practices to prepare regular communications for frontline teams, including automated progress reports that track the completion of program activities.
• Support the Performance Metrics coordinator to ensure accurate compilation and timely publication of Monitoring Reports as well as the timely and accurate maintenance of the performance metrics Dashboards.
• Support the Performance Metrics Coordinator during data analysis and independently run some analysis and generate reports.
• Performance metrics Data Quality Checks (20%)
• Conduct routine data quality checks on submitted data — reviewing for errors, duplicates, inconsistencies, and missing entries, and correcting them or flagging to the Performance Metrics Coordinator.
• Collaborate with the Performance Metrics Coordinator to compile data error rates by frontline Team, and provide timely, individualized feedback to support data quality improvement.
• Who You Are
• Education: Degree in Social Sciences, Statistics or similar fields
• Experience: 1 - 2 years of experience working in data-related projects or monitoring, including hands-on field data collection in rural settings
• Familiarity with education or youth-impact focused programs; experience with Educate!'s program is an added advantage.
• Strong organizational skills and detail-oriented.
• Excellent verbal and written communication — collaborates easily with other teams and shares feedback proactively.
• Self-driven and resourceful — able to manage day-to-day data work independently, with minimal supervision.
• Willingness and ability to travel frequently to field sites.
• Working experience using online survey platforms (e.g., Google Forms, SurveyCTO) for data collection — comfortable designing, deploying, and troubleshooting forms.
• Fits our Five Culture Tenets (see What is Educate! About? below); Learn more by looking at Educate!'s culture deck here

Requirements

• Familiarity with education or youth-impact focused programs; experience with Educate!'s program is an added advantage.
• Strong organizational skills and detail-oriented.
• Excellent verbal and written communication — collaborates easily with other teams and shares feedback proactively.
• Self-driven and resourceful — able to manage day-to-day data work independently, with minimal supervision.
• Willingness and ability to travel frequently to field sites.
• Working experience using online survey platforms (e.g., Google Forms, SurveyCTO) for data collection — comfortable designing, deploying, and troubleshooting forms.

Qualifications

• Education: Degree in Social Sciences, Statistics or similar fields.
• Experience: 1 - 2 years of experience working in data-related projects or monitoring, including hands-on field data collection in rural settings.

Skills