Relationship Officer Biashara (MSME)

Responsibilities

• customer acquisition: Finding and onboarding new customers.
• Relationship management: Maintaining good relationships with existing customers.
• Sales: Promoting bank products such as loans, savings accounts, credit cards, insurance, and investments.
• Loan processing: Collecting customer information and documents and assisting with loan applications.
• Customer service: Responding to customer questions, complaints, and service requests.
• Account management: Monitoring customer accounts and identifying opportunities for additional banking services.
• Business development: Meeting assigned sales and revenue targets.
• KYC/AML compliance: Ensuring customer documentation and transactions comply with bank and regulatory requirements.
• Follow-up: Following up on leads, applications, repayments, and outstanding documentatio

Requirements

• ntegrity and professionalism: Ability to maintain confidentiality and comply with banking regulations.
• Personal qualities: Confidence, initiative, teamwork, attention to detail, and ability to work under pressure.

Qualifications

• Education: Diploma or Bachelor’s degree in Banking and Finance, Accounting, Economics, Business Administration, Marketing, Commerce, or a related field.
• Experience: Often 1–3 years of experience in banking, sales, customer service, microfinance, or financial services. Some entry-level RO positions accept fresh graduates.
• Banking knowledge: Understanding of loans, deposits, accounts, credit, KYC, AML, and basic banking procedures.

Skills