Sales and Tour Consultant

Responsibilities

• Sell and promote the Company's tours
• Respond promptly to enquiries receieved by emails, telephone, social media and convert them into confirmed bookings
• Support marketing activities, including social media content, online listings, promotions, travel fairs, client reviews and referrals
• Advise clients professionally on destinations (including the Northern Circuit parks, Ngorongoro, Serengeti, Tarangire, Manyara, Zanzibar and Kilimanjaro), seasons, itineraries, accommodation, park fees, health, visa and safety requirements.
• Understand each client’s interests, budget, dates and group profile, and recommend suitable options honestly and accurately.
• Advise clients professionally on destinations (including the Northern Circuit parks, Ngorongoro, Serengeti, Tarangire, Manyara, Zanzibar and Kilimanjaro), seasons, itineraries, accommodation, park fees, health, visa and safety requirements.
• Design customized tour packages and itineraries and prepare accurate, timely and clearly costed quotations, within Company pricing rules.
• Issue booking confirmations, invoices, payment instructions and pre-travel information, and ensure deposits and balances are collected on time.
• Follow Company policies, pricing, payment and refund procedures, and applicable tourism laws and regulations, including TALA and TTB requirements as relevant to the Company.
• Protect Company and client information, and never accept or request private payments, commissions or favours from clients or suppliers.

Skills