Job Description
Songwe Regional Referral Hospital is inviting qualified Tanzanian citizens to apply for one-year volunteer contract positions at the hospital in Songwe Region.
All applicants must meet the following requirements:
1. Be a Tanzanian citizen aged between 18 and 35 years.
2. Submit a CV showing a correct postal address and telephone numbers.
3. Provide the names and telephone numbers of two referees/sponsors who are Government employees.
4. Attach letters from the two referees containing their correct addresses and telephone numbers.
5. Submit relevant professional certificates. Testimonials, provisional results, statements of results, and Form IV result slips are not accepted.
6. Applicants who studied outside Tanzania must have their certificates verified and approved by TCU or NACTE, as applicable.
7. Attach lawyer-certified copies of the birth certificate, Form IV certificate, Form VI certificate where applicable, professional/academic certificate, and a passport-size photograph.
8. Attach a professional license from the relevant professional council where applicable.
9. Attach a copy of the NIDA identification card or NIDA number.
10. Ensure that all information and qualifications submitted are genuine. False information or forged qualifications may lead to legal action.
Responsibilities
- Respond to customer concerns, questions, and requests before, during, and after receiving hospital services.
- Participate in resolving customer complaints.
- Provide customers with required information.
- Answer telephone calls and respond to enquiries.
- Receive and forward complaints to relevant officers or specialists.
- Maintain records of customer communications and transactions.
- Educate customers about services provided by Songwe Regional Referral Hospital.
- Perform other duties related to their professional cadre as directed by the supervisor.
Qualifications
- Applicants must have Form IV or Form VI and a Diploma from a Government-recognized college or university in one of the following fields:
- Entrepreneurship, Customer Service Management, Business, Administration majoring in Marketing, Marketing, Public Relations, Business Communication, Journalism, Mass Communication,
- Another related field
Location